Answer center
Frequently Asked Questions
Clear answers about agent setup, models, channels, billing, data, and backups.
Setup and channels
Agent choice, free model, and communication channels
Billing and models
Two balances, free tokens, and paid models
Data and reliability
Access, deletion, and regular platform backups
Do I need to provide my own AI API keys?
No. PawClaw.ai connects managed AI models. Free models are available within the current limit, and supported custom keys can be configured later if needed.
How do I pay for services?
Your account balance pays for agent setup and renewal, while AI balance covers paid model usage. The price is always shown before you confirm an operation.
How are my messages processed?
Messages and attachments are sent to your agent and selected AI provider as needed to perform the task. PawClaw.ai does not train its own foundation model on your conversations. See the Privacy Policy for details.
Is my data isolated from other users?
Each agent gets a private environment with its own files, memory, and settings.
How long does agent setup take?
An agent usually launches in about a minute. Actual time depends on the selected agent, infrastructure load, and third-party service availability.
What happens if I delete or recreate an agent?
Its working environment, files, memory, history, and local configuration may be permanently removed, and channel connections may be disconnected. Save important data first.
What is AI balance?
It is a separate internal balance for paid AI models. Cost depends on the selected model and actual request usage.
Are free AI models available?
Yes. Free models are available within the current usage limit. Limits, speed, and availability can change and are shown in the interface.
Can I connect multiple messaging channels?
Telegram, WhatsApp, Discord, Slack, and the built-in web interface are available. The exact set and setup flow depend on the selected agent and current integration version.
What happens if agent setup fails?
If setup fails before the agent is ready, the reserved charge may be returned to your account balance. Contact support if the status is unclear.
Is PawClaw.ai an official OpenClaw or Hermes Agent project?
No. PawClaw.ai is an independent cloud service for launching and managing compatible AI agents. OpenClaw and Hermes Agent are developed by separate teams.
How can I manage an agent from my phone?
Use the PawClaw.ai web interface, free installable PWA, or a connected messenger. OpenClaw also has official iOS and Android apps.
Does PawClaw create backups?
Yes. Regular platform backups are configured in the PawClaw infrastructure. We also recommend keeping separate copies of important workspace files and results before deleting or migrating an agent.
Can I increase agent resources?
Yes, when server capacity is available and that resource is enabled for purchase. PawClaw shows the exact additional price and checks availability before charging.